Associate, Rentals Business Process Analyst
Get to know the Team
GrabRentals (GR) aims to provide sustainable access to high quality vehicles for our hirer-partners. Providing them income opportunities within the Grab platform without the need to personally own a vehicle. GR also plays a crucial role in securing vehicular supply for the Grab marketplace.
The team works closely with internal GR stakeholders in making sure various processes are set up and carried out accurately and efficiently. The team is also responsible for the performance of external providers who carry out part operational tasks.
Get to Know the Role
The ideal candidate possesses strong problem-solving and analytical skills, enabling them to identify and implement improvements in our systems and processes. Effective communication skills are essential, as the role involves conveying complex process changes to various stakeholders. The candidate should be adept at managing multiple projects concurrently, ensuring they are completed on time and within scope. If you are passionate about these areas and eager to contribute to our dynamic team, we invite you to explore career opportunities with us.
The Critical Tasks You Will Perform
Overall owner of internal processes within GrabRentals (GR) team, especially processes related, but not limited to;
Rental agreements
Rental payment collection and incentives payout related
Driver facing processes related to benefits and loyalty.
Set up new processes for new business initiatives and expansion.
Support team in setting up end to end processes required for the success of new business
Drive continuous process improvement within GR. Identify opportunities, analyze, and improve existing business processes. This includes identifying root causes and measuring the impact of improvement projects.
- Manage Business Process Outsourcing (BPO) of various operational tasks, ensuring accuracy, quality, and SLA of these tasks.
Monitor receivables and drive corrective actions (as necessary) to maintain low arrears.
General administrative tasks and reports related
What Essential Skills You Will Need
Degree holder (preferably in business administration, economics or supply chain)
You have at least 3+ years of experience
Working knowledge of process improvement methodologies, such as Lean Six Sigma.
Experience in project management and change management.
Experience in change management methodologies.
Familiarity with data analytics and visualisation tools
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
