Senior Sales Operations Analyst
Get to Know the Team
At Grab, we empower advertisers, agencies, and merchants to connect with our extensive ecosystem and audience through innovative solutions. Our unique platform allows clients to access their target markets effectively, ensuring measurable outcomes. We invite you to join us as we create value for users, drivers, merchants, and advertising partners while striving to improve daily life across Southeast Asia.
Get to Know the Role
Reporting to the Regional Sales Operations Manager, the Sales Ops & Analytics, you will be collaborating with Sales Operations, Commercial, Product Analytics, and Finance to develop and implement strategies and tools for the Sales teams. Your focus will be on promoting and delivering services to Grab's ecosystem. You should be able to both strategize and execute plans alongside the Commercial and Sales Operations Team. In this dynamic environment, you will contribute to sales strategy, customer segmentation, process improvement, and business analytics.
This is a fully onsite role at our Bangkok, Thailand's office.
The Critical Tasks You Will Perform
- You will act as a key partner for the Commercial Country Head and Country Sales Managers in Thailand.
- You will lead the execution of country market planning and business reviews.
- You will analyze key sales and performance indicators to inform strategic and tactical decisions while ensuring sales forecast accuracy.
- You will support sales teams in monitoring and forecasting against quarterly targets for revenue and other KPIs.
- You will provide market and sales data intelligence to aid the sales team in forming strategic business cases.
- You will partner with sales leadership to define sales strategies and requirements for business systems.
- You will ensure integrity of sales and customer data by advocating proper usage of tools like Salesforce.com.
- You will coordinate with Regional Operations to enhance sales operations efficiency at the country level.
What Essential Skills You Will Need
- At least 4 years of experience in business and sales operations, ideally within Adtech, SaaS, or B2B sectors.
- Proficiency in native Thai and a strong command of English
- Interest in understanding digital advertising sales and Grab's ecosystem.
- Proven experience influencing, designing, implementing, and enforcing cross-functional processes.
- Experience in independent project management and advising junior team members.
- Established capability in managing changing business demands and handling multiple priorities.
- Familiarity with Salesforce.com and tools like Power BI and Tableau for data analysis.
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
