Specialist, Business Improvement & Automation
Get to Know the Team
The Business Improvement & Automation team is responsible for driving process streamlining, re-engineering, and automation within Regional Operations, to provide the efficiency leverage for the business to grow sustainably. We operate on a project basis and manage the entire project life cycle: identifying the opportunity, defining the problem statement, proposing solutions, scoping the requirements, building the business case, facilitating improvement workshops, redesigning processes, devising automation specifications for the automation engineers, and supporting the roll-out. If you are looking for exciting challenges, organizational wide impact and to be part of a high-performing team then we’re the right place for you!
Get to Know the Role
We are looking for a new Specialist to join one of our Business Process Improvement Teams. We believe a successful candidate has great problem solving, project management and excellent communication skills to bridge between business stakeholders and automation engineers. You will get to innovate solutions to increase efficiency, lower manpower requirements & help solve pressing problems across the organization. Your work will have a huge impact on business operations by improving the performance and SLA of processes.
The Critical Tasks You Will Perform
You will manage end to end business improvement and automation projects regionally, across all departments and functional areas. Your core responsibilities will include:
- Identifying operational improvement and automation opportunities and recommending initiatives advancing the company’s key objectives
- Diagnosing complex operational problems and developing compelling, data-driven solutions
- Using quantitative and qualitative analysis to drive management decisions
- Owning and implementing projects identified as key priority by the senior leadership
- Building and maintaining strong relationships with business and technology stakeholders
- Driving process re-engineering or, in the case of new businesses launched by Grab, designing new, scalable processes to support rapid growth
- Coordinating across operational and technical teams to rapidly deliver the projects
What Essential Skills You Will Need
- Bachelor’s / Master’s degree in Engineering or Business disciplines from top-tier institutions with a strong academic record
- 3+ years of experience, preferably with project management or business process improvement, including process mapping, operating model design, transition planning, etc.
- Strong analytical skills
- Advanced in Excel / Google Sheets
- Good understanding of the programming logic and ability to communicate with developers
- Excellent written and oral communication, presentation and interpersonal skills are critical as you will interact with very diverse stakeholders in the business and technology spaces
- Ability to think from different perspectives and generate functional solutions
- Ability to see the big picture and dive into and understand operational details
- Ability to build consensus across teams and influence successful outcomes in business improvement
The Good-to-Haves
- 2+ years of experience at a top-tier strategy consulting firm
- Knowledge of project management approaches, tools, and phases of the project lifecycle
- Certification in Six Sigma, LEAN, Agile, PMP practices
- Readiness to travel 20-40% of the time
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
