Assistant Manager, Merchant Sales
Get to Know the Team
The Central Merchant team oversees, shapes, and grows the merchant business in Grab Singapore.
Get to Know the Role
This role is specifically to acquire and onboard merchant partners for the OmniCommerce business. OmniCommerce is Grab's new umbrella of services, supporting restaurants' physical stores. Our goal is to help restaurants on our platform drive sustainable growth by becoming their demand generation engine both offline and online, with a full suite of solutions - content & discovery, reservations, table management & ordering solutions, deals, loyalty, insights & CRM, payments, ads.
This role will report to the Manager, Merchant Sales, and it will be fully onsite in Grab Singapore office.
The day-to-day activities:
Meet, pitch and lead negotiations with assigned/prospected merchant leads to acquire and onboard them onto Grab
To market and champion Grab’s strong value proposition as the leader of choice for merchants
Build relationships/partnerships with merchants and manage their performance and contribution to building the Grab merchant network
Handle day-to-day merchant queries (commercial & operational) and ensure a smooth and efficient onboarding and post-onboarding process
Be accountable for merchant activity and engagement throughout the merchant’s onboarding journey
Keep abreast of market and industry knowledge as well as competitor activity in order to contribute to strategies in meeting market changes and merchants’ requirements
Develop and maintain a solid understanding of Grab’s merchant solutions (i.e., Scan-to-Order product and Loyalty Solution)
Work closely with the Account Management Team and other verticals (e.g. GrabPay, GrabAds, GrabRewards) to align and cross-sell, elevating the value Grab brings to merchants
What Essential Skills You Will Need
Bachelor’s Degree or higher education in business, economics or relevant fields
4 to 6 years of experience in sales and/or business development with a successful track record
Excellent interpersonal and negotiation skills to build rapport and win over merchants
Proficiency in Mandarin is a bonus
Proficient in Google Suite (Docs, Sheets, Slides)
Good business acumen, comfortable with numbers and analysing sales data
Prior sales experience in SaaS is advantageous
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
