OmniCommerce Manager
Get to Know the Team
The Vietnam Operations team oversees, shapes and grows the business in Grab Vietnam. We develop and execute business strategies to achieve our vision in providing everyday services that matter most to consumers in Vietnam. Omni-commerce is a fast-growing vertical within Grab. Omni-commerce works with a wide range of food merchants on Deals, Loyalty, Reservation... As part of the Commercial team, you will play a key role in shaping the strategy, building partnerships, and driving execution to grow Grab's presence and impact across Southeast Asia.
Get to Know the Role
This role offers a high-impact, senior commercial opportunity to independently drive and scale Grab Vietnam's Omni-commerce business, managing a high-leverage portfolio.
As a Manager, you will operate as an autonomous commercial manager. You will take full end-to-end ownership of new commercial Joint Business Planning (JBP) projects to unlock major growth engines (Dine Out Deals, Reservations, CRM, and loyalty programs). Reporting to Head of the department, you will lead, coach, and elevate a team of Operations, Planner, Account Managers (AMs) and Business Development (BD) specialists, combining deep F&B industry expertise with elite commercial execution to expand Grab's O2O market leadership.
The Critical Tasks You Will Perform
- Joint Business Planning (JBP) & Commercial Expansion:
- Structure, negotiate, and execute strategic, multi-million-dollar Joint Business Plans (JBPs) with top-tier national F&B chains and enterprise brand groups.
- Independently identify, pitch, and close high-value commercial deals, designing creative co-investment and promotional models that maximize mutual GMV and Revenue.
- Independent Business Steering & Portfolio Ownership:
- Autonomously steer the Vietnam Omni-commerce commercial roadmap, translating high-level country goals into actionable BD, pitching, and account growth strategies.
- Own overall business health, tracking weekly performance, analyzing drivers, and proactively executing course corrections to hit GMV and monetization targets.
- People Leadership & Team Coaching:
- Directly manage, coach, and upskill a commercial squad across Business Development (BD) and Account Management (AM) lines.
- Build a culture of commercial excellence, mentoring junior team members on strategic pitching, complex account negotiation.
- 0-to-1 Operational & GTM Architecture:
- Design seamless cross-functional SOPs connecting local sales teams, OneGrab cross-vertical squads, and regional product teams into a unified commercial engine.
- Orchestrate multiple, high-speed Go-To-Market (GTM) product rollouts in parallel
What Essential Skills You Will Need
- Experience:
- 7+ years of commercial experience in Business Development, Key Account Management, or Commercial Strategy within the F&B, Retail, E-Commerce, or O2O tech sectors.
- Proven track record of independently structuring and closing complex Joint Business Plans (JBPs) or enterprise commercial partnerships.
- F&B Domain Mastery & Business Ownership:
- Deep, nuanced understanding of the Vietnam F&B landscape, restaurant operating economics, and enterprise brand dynamics.
- Proven capability to run a business line independently, demonstrating strong financial acumen (P&L, take rates, margin optimization);
- Leadership & Stakeholder Management:
- Drive, coach, and elevate commercial teams, transitioning from individual contribution to multiplying impact through others.
- Exceptional C-level negotiation, executive presentation, and matrix stakeholder management skills (aligning local operations, legal/compliance, and regional product teams).
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
View our location
You’ll find transportation, food delivery, financial services and much more cooking up in our Vietnam offices. Take a tour and find a role you love within our dynamic team.
Meet the Sales team
Our sales team is the driving force that catapults our growth and expands our footprint across Southeast Asia. Every day, we're out in the field, negotiating impactful deals, fostering partnerships, and bringing our innovative services to a wider audience.
Being part of the Merchant Acquisition Team is deeply rewarding as it enables me to propose solutions to challenges encountered by businesses. Additionally, we consistently gather feedback from merchants to enhance our services and better align with their requirements.
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At Grab, each day as a Key Account Lead promises a rich canvas of learning and blooming. In aiming to serve our merchants better, we discover new facets of our potential each day.
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
