Team Lead, Merchant Acquisition
Get to Know the Team
GrabMart, an online delivery service, is looking for a dynamic Senior Merchant Acquisition and Sales Operations to join our team in Bangkok. You will drive end-to-end GrabMart's merchant acquisition while optimizing merchant operations to ensure scalable growth.
The Critical Tasks You Will Perform
Strategic Acquisition and Execution
- Identify strategic merchant gaps and categories needed to enhance GrabMart's supply coverage and quality to align with vertical growth targets.
- Manage the end-to-end retail acquisition, from identifying prospects to successful contract signage.
Sales & Partnership Negotiation:
- Deliver clear, presentations that persuade merchants to partner with GrabMart.
- Lead contract negotiations to secure favorable terms, with a focus on long-term partnership growth and sustainable profitability for both parties.
- Develop customized partnership proposals that address the needs and goals of each merchant.
Acquisition Optimization and Operations:
- Improve and standardize the onboarding structure and processes to provide a high-quality, efficient, and scalable activation pipeline across diverse merchant categories.
- Collaborate with company partners to ensure new merchants are activated and transition smoothly from acquisition to daily management.
- Implement and maintain a tracking system for merchant acquisition metrics.
Collaboration :
- Work with related partners to align acquisition efforts with overall business goals.
- Contribute to the development of strategic projects to enhance overall merchant experience on the GrabMart platform.
What Essential Skills You Will Need
- Bachelor's degree in Business Administration, Marketing, Engineering or a related field
- 4+ years of experience in sales, business development, or merchant acquisition
- Preferably strong understanding of Quick commerce or E-commerce landscape, O2O (offline-to online) or retail tech industry
- Communication: both Thai and English
- Experience to work as part of a team and dynamic culture.
- Analytical :
- Proficiency in Microsoft excel (can perform complex functions) to generate insights, track performance
- Proficiency in SQL or similar database query language
- Experience in e-commerce or food delivery industry
- Team and people management
- Knowledge of digital marketplaces and online grocery delivery services
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
View our location
Our teams in Thailand ensure that all our partners, customers, and users experience the awesome benefits of our services and products! Take a tour of our offices in the Land of Smiles and meet some of our teams.
Meet the Business Strategy team
Our business strategy teams are here to break down complex issues and drive data-led decision-making within Grab. Work with teams across the business, diving into data analysis and crafting success plans to build our superapp.
Everyone here at Grab is so open – problems might arise, but our sole focus is always to find the solution. We also get to meet new friends all the time at Grab. Whatever fun activities you would usually do with friends, we get to do them here together.
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My team consists of people with different personalities and backgrounds, and we cherish our differences. We also have different skill sets which complement each other.
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At Grab, people are very kind, very open, very smart, and encourage everyone to generate new ideas. If the idea is acceptable and justifiable, then we have a very open path for sharing.
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
