Grab Rental Productivity & Compliance Associate
Get to Know the Team
We are Grab Rentals Indonesia. We supply fleet vehicles and lead partner productivity for Grab by empowering unbanked partners to work as driver-partners. Within the Productivity & Community team, we identify opportunities to maintain and boost driver productivity. We manage approximately 5,500 active driver-partners across standard vehicles (SR) and electric vehicles (SR EV) in Jabodetabek.
Get to Know the Role
You will report to Business Growth Manager and ensure deliverables are met. You will engage with drivers on a daily basis coaching and counseling how to improve productivity Dax
You will collaborate with the Trust, Safety and productivity team to direct drivers to comply with applicable regulations and remain on standby. Impact this role decreasing Pax Complain .
You will be based onsite in our Cinangka Pool
The Critical Tasks You Will Perform
- Design and deliver training programs focused on optimizing driver productivity and performance.
- Prepare and present weekly productivity reports, performance reviews, and progress tracking to management.
- Conduct offline exit interviews and performance counseling sessions for offboarding drivers.
- Execute retention and reminder campaigns via telecalls, WhatsApp blasts, and targeted app communications.
- Host online and offline community meetups and joint programs like "Kelas Jawara" to share performance best practices.
- Conceptualize and implement driver engagement programs designed to increase overall fleet retention.
What Essential Skills You Will Need
- Bachelor's degree with 3–5 years in driver engagement, community management, or field operations.
- Experience in analytical tasks to diagnose performance bottlenecks.
- Experience in delivering objective, fact-based feedback (e.g., EBIS framework) to drive measurable behavioral improvements.
- Knowledge of local hotspot strategies, driver routines, and operational shift efficiency.
- An active-listener to driver pain points, build trust, and present regulatory or investigative findings to management.
- Experience in developing PDCA
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Meet the Operations and Sales team
Our Operations and Sales teams are the dynamic duo decoding user behaviour – from our partners to our consumers! Discover innovative ways to get things done and ensure smooth operations for the millions of micro-entrepreneurs who use the Grab platform.
To succeed in Operations at Grab, we must immerse ourselves in the markets so that we can experience the pain points of our consumers and partners. For example, the traffic in Bangkok and Jakarta makes our driver-partners value a job not just based on the travel distance but how long the trip will take in traffic. This consideration plays a big part in how we design the pricing scheme for different services in the region. Only by sitting in the traffic yourselves can you feel the pain of our partners and empathise with them.
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In my role, I am responsible for Grab Indonesia’s Help Centre articles. I provide information and solutions to troubleshoot any issues our passengers, merchant and driver-partners might have. I also deal with customer queries and remedy any specific issues end users might be experiencing. Dealing with people when they’re frustrated can be tricky – but I think customer service is the best place to learn about humanity and empathy and widen your perspective. It teaches you how to listen and understand people to find solutions – that’s why I love my job.
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If I could sum up life at Grab, it would be flexible, evolutionary and life-changing. This is the place to live your life and learn the lessons that come with that – both inside and outside of work. Grab has evolved but it’s still like a start-up because we’re learning something new every day.
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Meet the Marketing, Communications and Public Policy team
We’re the storytellers who take the Grab journey and tell it on a global stage. Whether it’s connecting with media, engaging online influencers, chatting with industry experts or reaching out to the community – our team serves as the voice of Grab.
There is never a dull day in the Grab marketing team. We have to be strategic, results-driven, user-first and tactical all at the same time, and that’s why I love it. To succeed in marketing, you really have to understand the user better than they understand themselves and know how to make them react.
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Working in the Marketing Social Media team, you embrace a different type of culture you can’t easily find in other companies. Remarkable team dynamics, self-driven and goal-oriented Grabbers work hand in hand to achieve a common goal.
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I love driving regional product and growth marketing in the dynamic landscape of B2B SaaS, tech, services, and data solutions. From leading hyper-growth strategies for businesses like Grab For Business and GrabMaps to engagement solutions like GrabGifts Digital Vouchers, and innovative initiatives like GrabDefence that safeguard companies and their users. Every day is a new opportunity to innovate and make a meaningful impact across diverse sectors in Southeast Asia.
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
