Specialist, GIP Business Insight Analysis
Get to Know the Team
The Growth, Insights & Planning (GIP) team drives the strategic direction for Grab Vietnam. We bridge data and business by uncovering actionable insights about our Food & Mart merchants and passengers. We move beyond raw data extraction, building robust frameworks to understand market dynamics, transaction economics, and user behavior that directly influence Grab's growth.
Get to Know the Role
You will act as the crucial analytical engine driving commercial growth. You will dive deep into merchant and consumer data to uncover growth levers for GrabFood and GrabMart, translating ambiguous business challenges into structured, actionable insights. By applying rigorous problem-solving frameworks and critical thinking, you will partner closely with commercial and strategy teams to evaluate market dynamics, optimize transaction economics, and elevate the user experience.
The Critical Tasks You Will Perform
- Deconstruct complex, ambiguous business problems into structured, hypothesis-driven analyses to identify growth opportunities and operational bottlenecks.
- Deliver prescriptive, commercial insights on transaction economics, unit margins, and incentive ROI to help the business shift from broad subsidies to surgical, targeted growth.
- Partner with commercial, marketing, and strategy stakeholders, translating raw data into compelling, easy-to-understand business narratives and actionable recommendations.
- Build, maintain, and optimize analytical frameworks (e.g., competitive positioning, merchant segmentation) to track category performance and market dynamics.
- Conduct deep-dive Root Cause Analyses (RCA) on performance fluctuations, isolating core business drivers from market noise.
What Essential Skills You Will Need
- 2+ years of experience in data analytics, commercial analysis, or business intelligence roles.
- Advanced proficiency in SQL (Presto/Hive) for complex data extraction, manipulation, and analysis.
- Exceptional critical thinking and problem-solving skills, with a proven ability to apply structural frameworks (e.g., MECE, Hypothesis-Driven Analysis, First Principles) to commercial challenges.
- Strong proficiency in data visualization tools (e.g., Tableau, PowerBI, or Superset) to build intuitive, commercial-facing dashboards.
- Exceptional business acumen with the ability to bridge the gap between technical data and executive strategy.
- Strong written and verbal communication skills in both English and Vietnamese.\Good to Have
- Experience building, automating, or managing end-to-end ETL data pipelines.
- Familiarity with GenAI tools (e.g., LLMs, prompt engineering) to accelerate data analysis, query writing, and insight generation.
- Experience using Python or R for advanced statistical analysis or predictive modeling.
- Familiarity with the food delivery, online grocery, e-commerce, or broader O2O (Online-to-Offline) landscape in Vietnam.
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
View our location
You’ll find transportation, food delivery, financial services and much more cooking up in our Vietnam offices. Take a tour and find a role you love within our dynamic team.
Meet the Operations and Sales team
Our Operations and Sales teams are the dynamic duo decoding user behaviour – from our partners to our consumers! Discover innovative ways to get things done and ensure smooth operations for the millions of micro-entrepreneurs who use the Grab platform.
To succeed in Operations at Grab, we must immerse ourselves in the markets so that we can experience the pain points of our consumers and partners. For example, the traffic in Bangkok and Jakarta makes our driver-partners value a job not just based on the travel distance but how long the trip will take in traffic. This consideration plays a big part in how we design the pricing scheme for different services in the region. Only by sitting in the traffic yourselves can you feel the pain of our partners and empathise with them.
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In my role, I am responsible for Grab Indonesia’s Help Centre articles. I provide information and solutions to troubleshoot any issues our passengers, merchant and driver-partners might have. I also deal with customer queries and remedy any specific issues end users might be experiencing. Dealing with people when they’re frustrated can be tricky – but I think customer service is the best place to learn about humanity and empathy and widen your perspective. It teaches you how to listen and understand people to find solutions – that’s why I love my job.
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If I could sum up life at Grab, it would be flexible, evolutionary and life-changing. This is the place to live your life and learn the lessons that come with that – both inside and outside of work. Grab has evolved but it’s still like a start-up because we’re learning something new every day.
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
