Intern, Account Management, Retail/FMCG
Get to Know the Team
The Account Management team is the trusted partner and operational backbone for our clients and merchants. We are dedicated to building long-term, positive client relationships, driving strategic operational growth, and optimising partner success.
Get to Know the Role
As the Intern, Account Management, Retail/FMCG, you will gain hands-on experience managing client portfolios, supporting business operations, and analysing performance data. You will work with teams to resolve client challenges, improve reporting, and ensure smooth daily engagement with key account partners.
This full-time internship is fully on-site and will run from January 2027.
The Critical Tasks You Will Perform
- You will support account managers by managing daily client communications, responding to partner queries, and implementing client success plans.
- You will manage regular administrative tasks, maintain organised account documentation, and coordinate internal workflows to ensure accuracy across important accounts.
- You will track key account performance metrics, synthesise data into clear insights, and prepare reports and dashboards for internal and external reviews.
- You will collaborate with operational and teams to investigate partner issues, recommend solutions, and support prompt resolution.
What Essential Skills You Will Need
- Undergraduate in Business or other relevant courses
- Comfortable in a startup VUCA (Volatile, Uncertain, Complex, and Ambiguous) environment
- Experienced in balancing multiple tasks simultaneously.
- Familiarity with Google Workspace applications (g-Docs, g-Sheets, g-Slides, and g-Drive).
- Have experience with building, nurturing, and maintaining positive client relationships.
- Comfortable with analysing quantitative/qualitative data, and approach challenges logically.
- Experience maintaining an organised and up-to-date data accuracy in all deliverables.
- Be a collaborative team player within a cross-functional environment.
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer our Interns:
- Comprehensive Medical Insurance: We got you covered with medical insurance plans.
- Leave Entitlement: Enjoy a range of leave options including Annual Leave, Medical Leave, and Hospitalization Leave.
- Flexible Schedule: Benefit from a flexible work schedule that allows you to balance your academic commitments and personal life.
- Community Involvement: Get involved in community service through Love-all-Serve-all (LASA) programs.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
View our location
Nestled in the vibrant heart of Singapore is Grab's Global HQ! Take a tour of our office here, meet some of our teams and find out what it’s like to work in this vibrant cosmopolitan.
Meet our Intern Alumni
Our internship programme isn't just a glimpse into the professional world; it's a hands-on adventure. As an intern, you're involved in work that's beyond the mundane – you're tackling real projects alongside talented teams. We believe in learning by doing, and our interns experience just that.
My journey started as an intern, diving into the nuanced world of UX writing. It's not just about crafting error messages, but more about shaping a narrative that enhances the user experience. Thanks to the trust and support of my amazing manager and brilliant mentors, I have the opportunity to make an impact on my community with Grab — full-time! I start each day excited to continue learning and growing, alongside the remarkable people here at Grab!
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The learning curve has been steep and gratifying. Transitioning from intern to full-time has proven challenging, but my team has been helpful with their continued guidance in my initial days. We, at Grab not only dedicate ourselves to innovation at work but also to building culture. Weekly board games, bi-annual team retreats and a quick chat over lunch have been central to my experience here. The culture encourages you to be great at your work and to be the best version of yourself outside it.
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My internship experience at Grab was truly captivating. I had interned at other organisations before Grab. However, interning at Grab revealed that I wished to experience exciting, meaningful work and a warm and friendly culture. During my internship, I discovered my liking for backend engineering. After interning for 3 months, I returned to school and applied for a full-time role with the same team. Today, I’ve been with Grab for almost 2 years, and I am still grateful for accepting the internship offer letter, 3 years ago.
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
