Payment & Insurance Associate
Get to Know the Team
We are an agile team driving the lending business both within and beyond the Grab ecosystem. We make an impact by unlocking financial inclusion for people in Thailand by creating innovative products and solutions. If you are looking to be at the forefront of a FinTech journey, then read on!
Get to Know the Role
You will play a pivotal role in understanding and serving the financial needs of our partners (drivers and merchants) and users by delivering best-in-class payment and insurance products through our digital platform. Working closely with local and regional internal stakeholders, you will bring innovative financial products to market while ensuring full compliance with applicable guidelines and regulatory requirements. Additionally, you will monitor regulatory changes and industry trends to proactively identify impacts on current and future product offerings.
The Critical Tasks You Will Perform
- Drive Commercial Growth: Collaborate with banking and business partners to identify opportunities, utilizing strategic negotiations and compelling commercial proposals to drive mutually beneficial outcomes.
- Optimize Payment Solutions: Analyze payment flows, transaction data, and partner performance metrics to optimize solutions and identify new growth opportunities.
- Manage Insurance Processes: Design and execute end-to-end insurance processes, developing targeted awareness campaigns to improve product adoption rates and market fit.
- Cross-Functional Execution: Coordinate with product, technology, and operations teams to ensure the seamless implementation of new payment and insurance initiatives.
- Performance Reporting: Prepare comprehensive reports and presentations on payment and insurance performance for internal leadership and external stakeholders.
- Enhance User Experience: Gather, analyze, and translate customer feedback into actionable insights to refine our insurance and financial offerings.
What Essential Skills You Will Need
- Bachelor's degree in Business, Finance, Economics, or related fields.
- 1–3 years of working experience in financial products, insurance, or related financial services (preferred).
- Strong analytical skills with comfort working with numbers and interpreting data sets.
- Strong negotiation and stakeholder management skills to build relationships across internal and external partners.
- Excellent problem-solving abilities with a creative approach to overcoming operational challenges.
- Knowledge of payment systems, fintech products, or insurance industry practices (preferred).
- Proficiency with AI tools, Google Suite, and productivity software, including the ability to design clear, compelling presentation slides and visual communications.
- Fluency in written and spoken English and Thai.
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
View our location
Our teams in Thailand ensure that all our partners, customers, and users experience the awesome benefits of our services and products! Take a tour of our offices in the Land of Smiles and meet some of our teams.
Meet the Financial Services team
Within GrabFin, we're on a mission to shake things up and create real change! We're not just launching programmes; we're making waves. How? By bringing together awesome teams, tweaking processes to perfection, and rocking top-notch project management.
Fintech is a fast-paced and exciting space and financial products are something our consumers use every day. You need to be willing to learn and adjust accordingly, as there are a lot of moving parts. Financial products, as a whole, are highly technical and regulated, and need to be secure – so understanding constraints and being adaptable is key.
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As a QA lead for insurance products, my job is to make sure what we deliver is top-notch, with no glitches, giving our users the best experience. Grab's a goldmine for learning, and if you dive into the opportunities, you'll grow in every direction. Plus, our work here directly touches lives across the region — how cool is that?
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The Financial Services team is highly collaborative, values viewpoints of every function and works speedily to execute ideas – driven by a singular principle to create impact. We focus on intellectual debate using facts and data to balance risk and drive inclusion, finding new ways to push the boundaries traditional institutions cannot. We strive to take calculated risks, experiment, learn and iterate quickly.
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
