Off-Platform Payment Operations Manager
Get to Know the Team
The Grab Financial Group (GFG) Payments Team oversees, shapes, and drives off-platform payment operations across the Grab ecosystem. The team operates at the intersection of payments strategy, commercial execution, stakeholder management and partner collections. We turn business priorities into practical operating plans, scalable payment solutions, and measurable outcomes while balancing partner experience, commercial value, operational control, and regulatory requirements.
Get to Know the Role
As the Off-Platform Payment Operations Manager, you will lead high-visibility payment strategies, commercial execution, and payment collection operations. You will connect payments, transport/EV fleets, strategic merchant partnerships, and off-platform acquiring opportunities to ensure reliable and scalable execution across Grab's ecosystem.
The Critical Tasks You Will Perform
- Payment Strategy and Business Planning
- Develop and execute payment strategies aligned with business priorities, identifying opportunities to improve adoption, transaction performance, cost efficiency, and monetization.
- Translate business objectives into practical operating plans, business cases, and measurable outcomes for new payment use cases, acceptance channels, and growth opportunities.
- Prepare performance reviews, strategic recommendations, and decision materials for executive leadership.
- Commercial Operations and Partner Management
- Oversee end-to-end payment operations, monitoring transaction success, revenue, costs, settlement, reconciliation, and service reliability across banks, acquirers, and processors.
- Evaluate partner economics, pricing, commercial terms, and performance trends to surface trade-offs that improve business value.
- Partner with Finance and Operations to enhance collections, settlement accuracy, and dispute management while establishing governance routines and escalation mechanisms.
- Fleet and Transport Ecosystem Integration
- Connect payment flows with transport realities by supporting payment and operational initiatives for EV fleets, transport operators, and vehicle service providers.
- Optimize payment collection, billing, reconciliation, and settlement mechanisms tailored to fleet operating models (rentals, charging, maintenance, deposits).
- Lead cross-functional readiness and execution for new fleet, EV, transport, or payment program rollouts.
- Process Automation and Governance
- Identify operational gaps, conduct root-cause analysis, and drive issues to resolution.
- Design and implement process automation initiatives to minimize manual effort, reduce errors, and accelerate turnaround times for unresolved exceptions.
Essential Skills You Need
- Bachelor's degree in Business, Finance, Economics, Operations, Engineering, or a related discipline.
- At least 5 years of experience in payments, fintech, acquiring, banking, transport, mobility, or related industries.
- At least 5 years of experience spanning strategy, commercial management, business operations, product operations, fleet operations, or program management.
- Strong analytical and problem-solving skills with a proven track record of converting data into actionable business insights.
- Demonstrated success in leading complex, cross-functional initiatives and managing diverse internal and external stakeholders.
- Comfort navigating fast-paced environments, ambiguity, and shifting business priorities.
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Nice-to-Haves
- Direct experience with payment acquiring, processing, merchant acceptance, e-wallets, cards, QR payments, or alternative payment methods.
- Hands-on knowledge of payment flows, collections, settlement, reconciliation, disputes, fraud, and regulatory requirements.
- Background in EV operations, fleet management, mobility, logistics, or vehicle service ecosystems.
- Proven track record in operational process automation, new market launches, or scaling payment solutions.
Meet the Operations and Sales team
Our Operations and Sales teams are the dynamic duo decoding user behaviour – from our partners to our consumers! Discover innovative ways to get things done and ensure smooth operations for the millions of micro-entrepreneurs who use the Grab platform.
To succeed in Operations at Grab, we must immerse ourselves in the markets so that we can experience the pain points of our consumers and partners. For example, the traffic in Bangkok and Jakarta makes our driver-partners value a job not just based on the travel distance but how long the trip will take in traffic. This consideration plays a big part in how we design the pricing scheme for different services in the region. Only by sitting in the traffic yourselves can you feel the pain of our partners and empathise with them.
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In my role, I am responsible for Grab Indonesia’s Help Centre articles. I provide information and solutions to troubleshoot any issues our passengers, merchant and driver-partners might have. I also deal with customer queries and remedy any specific issues end users might be experiencing. Dealing with people when they’re frustrated can be tricky – but I think customer service is the best place to learn about humanity and empathy and widen your perspective. It teaches you how to listen and understand people to find solutions – that’s why I love my job.
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If I could sum up life at Grab, it would be flexible, evolutionary and life-changing. This is the place to live your life and learn the lessons that come with that – both inside and outside of work. Grab has evolved but it’s still like a start-up because we’re learning something new every day.
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
