Senior Specialist, End-user Computing
Get to Know the Team
Grabber Technology Solutions (GTS) aims to be a technology leader that provides predictive and seamless experiences to all Grab employees (Grabbers). We are a diverse team of technology practitioners looking to empower Grabbers with delightful technology experiences.
Get to Know the Role
This is a critical role important to maintaining seamless daily operations and driving IT projects. You will provide predictive and personalized IT experiences to all Grab employees (Grabbers). You will ensure excellent service delivery and operational efficiency while contributing to a customer-centric team.
You will report to the Senior Manager, EUC Region 2, and be based onsite at Grab One North office.
The Critical Tasks You Will Perform
- Leadership & Escalation Management: Provide guidance to a team of IT specialists in daily operations and handle escalated complex technical issues.
- Major Incident Management (MIM): Take ownership and lead the response to Major Incident Management (MIM) situations.
- Service & Vendor Management: Oversee ticket management systems, monitoring Service Level Agreement (SLA) compliance to ensure service excellence, and collaborate with managed services vendor and external vendors.
- Asset & Procurement Management: Manage the complete IT asset lifecycle, maintaining the Configuration Management Database (CMDB) to ensure data accuracy and integrity. Help propose the Bill of Materials (BOM) for devices or services.
- Process & Knowledge Management: Manage comprehensive documentation, to facilitate continuous improvement of IT operational processes.
- Project & Innovation Management: Increase organisational innovation through the facilitation and implementation of technology projects
- Cross Function Collaboration: Partner with other GTS teams to provide an operational perspective on all products and services.
- Security & Compliance: Support the implementation and maintenance of EUC security policies.
What Essential Skills You Will Need
- At least 4 years of experience in IT Operations support or a related field, with Information Technology Infrastructure Library (ITIL) or other relevant IT service management certifications
- Proficient in IT Service Management (ITSM), including ticket reporting and Service level agreement monitoring.
- Proficient in IT hardware asset management and maintaining a Configuration Management Database (CMDB).
- Proficient in a mixed environment of macOS and Windows operating systems.
- Experience managing or guiding a technical support team, and resolving complex issues.
- Proficient in AI, data analytics and date reporting, using tools such as ChatGPT, Gemini, Power BI and DataLoader.
- Flexibility to support non-standard working hours for urgent needs, such as maintenance windows or major incidents.
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
View our location
Nestled in the vibrant heart of Singapore is Grab's Global HQ! Take a tour of our office here, meet some of our teams and find out what it’s like to work in this vibrant cosmopolitan.
Meet the Technology Solutions team
We are the go-to tech experts who strive to make every Grab experience awesome! Our team is a mix of tech enthusiasts from many backgrounds, all in for delivering personalised and super-smart IT solutions.
Since joining Grab, I’ve led projects that streamlined finance operations, automated key processes and improved compliance. From billing automation to system integrations, our work has increased efficiency and agility. What I enjoy most about GTS is the collaborative, innovation-driven culture where every idea makes a real impact. It’s a place that challenges you to grow while contributing to meaningful change for millions of users.
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
