People Operations Business Partner
Get to Know the Team
The HR team, known as the People Operations (Pops) team, drives Grab's mission to revolutionise transportation and financial inclusion in Southeast Asia. We are dedicated to finding, nurturing, and retaining the remarkable talent that drives our success and innovation.
Get to Know the Role
As a People Operations Business Partner (Pops BP), you will play a strategic role in aligning business objectives with partners and employees across designated departments. You will act as a strategic advisor in decision-making processes. You will provide end-to-end HR expertise across talent acquisition, compensation, employee relations, and leadership development. This expertise will ensure our people strategy creates a measurable impact on our organisation.
You will be reporting to Head of People Operations BP and will be based in Petailing Jaya, Malaysia.
The Critical Tasks You Will Perform
- You will shape the organisation's future by understanding its evolving needs, partnering with business leaders in organisational design decisions.
- You will diagnose complex problems by connecting insights across teams, solving for downstream and second-order effects before they surface.
- You will lead the implementation of HR programmes and targeted learning initiatives to upskill the workforce
- You will provide expert guidance to managers on employee relations, performance management, and talent development, ensuring equitable practices.
- You will partner with business leaders on workforce planning, forecasting budgets for hiring, engagement, and learning and development while assessing and anticipating team needs.
- You will drive large-scale organisational changes, securing buy-in from stakeholders at all levels and executing internal communication plans for major launches.
- You will use People metrics to guide necessary data-based decisions and changes.
What Essential Skills You Will Need
- 10+ years of HR experience with at least 5 years of relevant experience in a human resource business partnering in technology, fintech, or high-growth organisations.
- Track record of solving complex problems and managing organisational change, including experience guiding senior HR professionals through ambiguous situations.
- Ability to build trusted relationships with employees and leaders at all levels, demonstrated through your history of influencing decisions and navigating sensitive conversations.
- Experience with HRIS systems and People analytics tools (such as Power BI, Tableau, or similar platforms) to extract workforce insights and present data to leadership.
- Structured analytical skills with demonstrated judgement, shown through your experience diagnosing causes of organisational challenges and recommending specific solutions.
- Experience managing multiple concurrent projects, demonstrated through your history of delivering workforce initiatives on timeline and budget.
- Knowledge of employment laws and regulations across the markets where we operate
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
View our location
For over a decade, Grab has seamlessly connected Malaysian people to a range of services—food, groceries, rides, and more. Take a tour and get to know this one-stop destination for making life more convenient for the local community.
Meet the People Operations team
People Operations at Grab is more than an HR team. We're reshaping the human resources landscape – attracting, nurturing, and retaining top talent who fuel Grab's mission to empower Southeast Asia.
Here, I get to work with people from diverse backgrounds – and I believe there is always something to learn from everyone. Grab is definitely a place where you can be yourself without being judged. Our team gets on so well that we even make it a point to go for lunch together. There’s a saying “Families that eat together, stay together”, I guess that’s how we bond. We always encourage and support each other throughout the journey, so if this is what you are looking for, look no further!
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
