Business Excellence Manager, Food
Get to Know the Team
The ID Food Delivery Team acts as the strategic and operating orchestrator for GrabFood Indonesia. Our main focus is on developing executable business strategies that align with our growth mission and connect multiple teams together to translate business priorities into coordinated execution.
Get to Know the Role
As the Business Excellence Manager, Food, you will help the Head of Food Deliveries shape priorities and drive execution excellence across the GrabFood Indonesia vertical.
You will drive vertical performance management, including financial planning and forecasting, commercial target-setting, and monthly business reviews. This will require you to orchestrate cross-functional coordination across demand, marketplace, and territories— to ensure smooth performance tracking.
This role is ideal for someone who enjoys working across different business domains, turning ambiguous problems into structured decisions, and ensuring strategic initiatives deliver measurable outcomes. You will be based onsite in Grab's Jakarta office.
The Critical Tasks You Will Perform
- Lead GrabFood Indonesia's annual, quarterly, and monthly business planning cycles, including financial planning and forecasting as well as commercial target-setting.
- Monitor business performance across financial, commercial, marketplace, delivery, user, and merchant metrics, and drive follow-up actions on material gaps.
- Structure complex business problems, conduct root-cause analysis, and develop clear recommendations with quantified trade-offs.
- Build and improve dashboards, operating cadences, and management updates that enable accurate and timely decision-making.
What Essential Skills You Will Need
- 5+ years of experience in strategy, business analysis, and/or financial planning and forecasting. Experience in the technology industry is a plus.
- Bachelor's degree in Accounting, Finance, Business Administration/Business Management, Industrial Engineering
- Proven experience in financial modelling, simulation and analysis
- Proficiency in Excel (can perform complex functions). SQL/Python/R skills are advantageous
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Meet the Operations and Sales team
Our Operations and Sales teams are the dynamic duo decoding user behaviour – from our partners to our consumers! Discover innovative ways to get things done and ensure smooth operations for the millions of micro-entrepreneurs who use the Grab platform.
To succeed in Operations at Grab, we must immerse ourselves in the markets so that we can experience the pain points of our consumers and partners. For example, the traffic in Bangkok and Jakarta makes our driver-partners value a job not just based on the travel distance but how long the trip will take in traffic. This consideration plays a big part in how we design the pricing scheme for different services in the region. Only by sitting in the traffic yourselves can you feel the pain of our partners and empathise with them.
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In my role, I am responsible for Grab Indonesia’s Help Centre articles. I provide information and solutions to troubleshoot any issues our passengers, merchant and driver-partners might have. I also deal with customer queries and remedy any specific issues end users might be experiencing. Dealing with people when they’re frustrated can be tricky – but I think customer service is the best place to learn about humanity and empathy and widen your perspective. It teaches you how to listen and understand people to find solutions – that’s why I love my job.
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If I could sum up life at Grab, it would be flexible, evolutionary and life-changing. This is the place to live your life and learn the lessons that come with that – both inside and outside of work. Grab has evolved but it’s still like a start-up because we’re learning something new every day.
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Meet the Business Strategy team
Our business strategy teams are here to break down complex issues and drive data-led decision-making within Grab. Work with teams across the business, diving into data analysis and crafting success plans to build our superapp.
Everyone here at Grab is so open – problems might arise, but our sole focus is always to find the solution. We also get to meet new friends all the time at Grab. Whatever fun activities you would usually do with friends, we get to do them here together.
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My team consists of people with different personalities and backgrounds, and we cherish our differences. We also have different skill sets which complement each other.
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At Grab, people are very kind, very open, very smart, and encourage everyone to generate new ideas. If the idea is acceptable and justifiable, then we have a very open path for sharing.
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
