Intern, Product Support
Get to Know the Team
The GrabMart & GrabMall team is the fastest-growing "Quick Commerce" arm of Grab. We are changing how people shop for groceries, essentials, and more by bringing their favorite local stores online. Our team is a mix of strategic thinkers and relentless executors. We're high-energy, collaborative, and we thrive on seeing a local shop grow their business through our platform. If you want to see how a tech giant scales a new vertical from the ground up, this is the place to be.
Get to Know the Role
As a GrabMart & GrabMall Intern, you will support the testing, rollout, and improvement of GrabMart & GrabMall products and features. You will work closely with the Senior Product Specialist and cross-functional stakeholders to conduct User Acceptance Testing (UAT), document product issues, coordinate feedback, and track follow-up actions. This is a hands-on opportunity to learn how digital products are tested, launched, and improved in a fast-paced technology and delivery business.
Day-to-Day Activities:
- User Acceptance Testing: Support UAT for new GrabMart & GrabMall products, features, and system enhancements by preparing test scenarios, executing test cases, recording results, and identifying issues that could block sellers' growth or degrade the customer experience.
- Stakeholder Coordination: Coordinate with Regional Product, Operations, Commercial, and other country stakeholders to collect feedback, clarify requirements, and follow up on testing activities.
- Product Rollout Support: Assist with rollout preparation, including maintaining rollout trackers, readiness checklists, communication materials, FAQs, and post-launch follow-up.
- Product Communication: Support the preparation and sharing of product updates, testing instructions, rollout timelines, and key changes with relevant teams.
- Performance and Feedback Monitoring: Help monitor basic product performance, operational feedback, and user or merchant issues to identify areas for improvement.
- Project Support: Support the Senior Product Specialist in experiments, market research, user interviews, product documentation, and other product improvement initiatives.
- Reporting and Documentation: Prepare clear progress updates and maintain accurate records of testing results, open issues, decisions, and action items.
The Must Haves
- Currently pursuing a Bachelor's degree in Business, Engineering, Information Technology, Product Management, or a related field.
- Strong interest in digital products, e-commerce, technology, and delivery platforms.
- Good attention to detail, especially when testing product flows and documenting issues.
- Strong communication and coordination skills.
- Able to organise tasks, track follow-ups, and meet deadlines.
- Proactive, curious, and willing to learn in a fast-paced environment.
- Able to communicate effectively in English and Khmer.
- Comfortable working with different teams and stakeholders.
About Grab & Our Workplace
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. We are a team of passionate individuals who are committed to solving the region's toughest challenges, and we do it with a 'get-it-done' spirit and a desire to outserve our communities.
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
View our location
Experience the dynamic energy of our Cambodian team, where we bring together the local charm with Grab’s innovative spirit.
Meet our Intern Alumni
Our internship programme isn't just a glimpse into the professional world; it's a hands-on adventure. As an intern, you're involved in work that's beyond the mundane – you're tackling real projects alongside talented teams. We believe in learning by doing, and our interns experience just that.
My journey started as an intern, diving into the nuanced world of UX writing. It's not just about crafting error messages, but more about shaping a narrative that enhances the user experience. Thanks to the trust and support of my amazing manager and brilliant mentors, I have the opportunity to make an impact on my community with Grab — full-time! I start each day excited to continue learning and growing, alongside the remarkable people here at Grab!
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The learning curve has been steep and gratifying. Transitioning from intern to full-time has proven challenging, but my team has been helpful with their continued guidance in my initial days. We, at Grab not only dedicate ourselves to innovation at work but also to building culture. Weekly board games, bi-annual team retreats and a quick chat over lunch have been central to my experience here. The culture encourages you to be great at your work and to be the best version of yourself outside it.
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My internship experience at Grab was truly captivating. I had interned at other organisations before Grab. However, interning at Grab revealed that I wished to experience exciting, meaningful work and a warm and friendly culture. During my internship, I discovered my liking for backend engineering. After interning for 3 months, I returned to school and applied for a full-time role with the same team. Today, I’ve been with Grab for almost 2 years, and I am still grateful for accepting the internship offer letter, 3 years ago.
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
