Assistant Manager, Business Enablement
Get to Know the Team
Platform Experience, part of Grab's Singapore Country Operations, manages and improves services for partners, customers and business teams. We oversee platform support and operations, while helping teams improve processes, apply AI and automation, and operationalize new projects.
Get to Know the Role
Reporting to the Head, Platform Experience, you will establish Business Enablement as a hands-on operational improvement capability—not a product management, technology delivery or Project Management Office function.
You will work with teams to observe workflows, analyse data, identify causes, redesign processes and implement improvements. As part of the operations AI transformation programme, you will turn new ideas into operating models and improve existing workflows with AI and automation.
You will be based onsite at Grab's Tampines office, with frequent travel to the One North office for meetings.
The Critical Tasks You Will Perform
- Diagnose operational problems through workflow observation, process-owner input and data analysis; lead improvements from design and pilot through implementation and stabilisation.
- Shape and deliver the operations AI and automation roadmap, prioritising impact, feasibility, risk and scalability.
- Build simple AI or automation solutions, or translate operational needs into requirements for technical partners.
- Partner with business teams to turn new ideas into processes, resource plans, service measures and launch requirements.
- Create process maps, standard operating procedures, training materials and performance measures.
- Measure whether improvements deliver sustained benefits in productivity, cost, quality, risk or service experience.
What Essential Skills You Will Need
- At least 5 years in operations, with direct accountability for a live service, workflow or performance measure.
- Experience using dashboards or equivalent tools to diagnose operational problems and redesign end-to-end workflows.
- Experience piloting changes, implementing improvements and advocating successful solutions into business-as-usual operations.
- Applied experience using AI, automation or latest technology to improve a workflow or decision.
- Turn broad goals into practical processes and resource plans.
- Experience influencing stakeholders while remaining hands-on in delivery.
Good to Have
- SQL, business intelligence or basic scripting skills.
- Lean, PMP or equivalent certification.
- Experience launching operations for new products or business models, or establishing a new operations capability.
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
View our location
Nestled in the vibrant heart of Singapore is Grab's Global HQ! Take a tour of our office here, meet some of our teams and find out what it’s like to work in this vibrant cosmopolitan.
Meet the Operations and Sales team
Our Operations and Sales teams are the dynamic duo decoding user behaviour – from our partners to our consumers! Discover innovative ways to get things done and ensure smooth operations for the millions of micro-entrepreneurs who use the Grab platform.
To succeed in Operations at Grab, we must immerse ourselves in the markets so that we can experience the pain points of our consumers and partners. For example, the traffic in Bangkok and Jakarta makes our driver-partners value a job not just based on the travel distance but how long the trip will take in traffic. This consideration plays a big part in how we design the pricing scheme for different services in the region. Only by sitting in the traffic yourselves can you feel the pain of our partners and empathise with them.
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In my role, I am responsible for Grab Indonesia’s Help Centre articles. I provide information and solutions to troubleshoot any issues our passengers, merchant and driver-partners might have. I also deal with customer queries and remedy any specific issues end users might be experiencing. Dealing with people when they’re frustrated can be tricky – but I think customer service is the best place to learn about humanity and empathy and widen your perspective. It teaches you how to listen and understand people to find solutions – that’s why I love my job.
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If I could sum up life at Grab, it would be flexible, evolutionary and life-changing. This is the place to live your life and learn the lessons that come with that – both inside and outside of work. Grab has evolved but it’s still like a start-up because we’re learning something new every day.
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
