Assistant Manager, Key Accounts Management
This role is responsible for sourcing and onboarding merchants in the e-commerce space to grow the GrabMall list of partners. The ideal candidate will have a strong background in the e-commerce industry, excellent relationship management skills, and a proven track record of driving results.
- Identify and generate qualified leads, and build and maintain a database of target accounts.
- Manage sales pipeline from sourcing leads to onboarding merchants on the platform
- Build and manage strong business relationships with accounts through engagements with the relevant stakeholders
- Pitch different products, services, and other commercial initiatives and negotiate contract terms and conditions
- Collaborate very closely with teams from other departments to assist in delivering excellent end-to-end merchant service delivery and response to market trends and needs
- Resolve any issues and problems of your merchants and act as a link between your customers and the internal teams
- Develop and execute growth strategies to increase number of onboarded merchants within assigned key accounts
- Monitor sales funnel against KPIs and prepare regular reports and insights for management review
- Identify market trends, competitive landscape, and customer needs to inform strategic account planning and recommendations
What Essential Skills You Will Need
- Bachelor's Degree in any field
- You have 3+ years of sales and account management experience in the e-Commerce industry.
- You have great interpersonal, communication, and strong negotiation skills
- You can showcase passion and leadership. Team player and self motivated.
- You have strong organizational & analytical skills
- You have the ability to collaborate effectively within a multifunctional environment.
About Grab and Our Workplace
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.
Life at Grab
We care about your well-being at Grab, here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex, create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
- Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.
Meet the Sales team
Our sales team is the driving force that catapults our growth and expands our footprint across Southeast Asia. Every day, we're out in the field, negotiating impactful deals, fostering partnerships, and bringing our innovative services to a wider audience.
Being part of the Merchant Acquisition Team is deeply rewarding as it enables me to propose solutions to challenges encountered by businesses. Additionally, we consistently gather feedback from merchants to enhance our services and better align with their requirements.
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At Grab, each day as a Key Account Lead promises a rich canvas of learning and blooming. In aiming to serve our merchants better, we discover new facets of our potential each day.
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The Application Process
What can you expect when you apply for a role at Grab? Here’s what our hiring process looks like.
Step 1: Apply.
We have a range of open roles from Marketing to Engineering and everything in between. Find the one that’s best for you and show us why you’re our next teammate.
Step 2: Getting to know you.
Next, you’ll have a video or phone interview with one of our recruiters to chat about you, the role, and your past work experiences.
Step 3: Testing, testing… 123.
Some roles might require assessments and/or a technical competency interview. For other roles, there might be an additional interview – speak with your recruiter for application details.
Step 4: Is it a culture match?
Finally, we’ll find out how we fit together, if your career vision aligns with our mission, how you embody the 4 H's, and your working style and personality.
